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Helpdesk for Synchronous Online Teaching Support

Technical Support Services for Synchronous Remote Education
  • This service provides support for a variety of synchronous eLearning tools that are offered through institutional licenses and agreements.

    Faculty and staff are invited to select from the following available platforms, to conduct remote lectures or video-conferences:

    • Zoom: A videoconferencing application offered without temporal limitations to faculty members of Aristotle University of Thessaloniki (AUTH), supporting sessions of up to 500 participants. Comprehensive guidelines are provided for both organizers and participants.
    • Google Meet: A videoconferencing service accessible via Google Workspace for Education, permitting up to 100 participants per session with a maximum duration of 60 minutes. Detailed usage instructions are available.
    • Microsoft Teams: An integrated virtual classroom application within the Microsoft Office365 suite, featuring capabilities for modern remote education, accommodating up to 300 participants. Users are advised to familiarize themselves with the platform’s extensive distance learning tools. Live training sessions are offered to support effective utilization.

    The service is administered and supported by the Digital Governance Unit. For further assistance, please contact:
    Email: digital-learning@auth.gr
    Telephone: +30 2310 992000

  • Personal data protection & remote learning

    Policy on the proper use of equipment and electronic course conduct